Refund policy
Refund & Return Policy
Last Updated: July 2026
At MADE Supply Co., we take pride in delivering high-quality products. Because many of our items are made to order, we ask that you carefully review your order before completing your purchase.
Returns
We accept returns within 30 days of delivery for items that are:
- Unworn
- Unwashed
- In their original condition
- Free from damage caused by the customer
- Returned in the original packaging when possible
To initiate a return, please contact:
Please include:
- Order number
- Full name
- Reason for return
- Photos (if applicable)
Non-Returnable Items
The following items cannot be returned:
- Customized or personalized products
- Gift cards
- Clearance or final sale items
- Products showing signs of wear, washing, or alteration
Damaged, Defective, or Incorrect Orders
If your item arrives:
- Damaged
- Defective
- Incorrect
- Misprinted
Please contact us within 7 days of delivery.
Email:
support@madesupplyco.com
Include:
- Your order number
- Description of the issue
- Clear photos of the product
If approved, we will provide a replacement or refund at no additional cost.
Refunds
Once your return is received and inspected, we will notify you regarding approval.
Approved refunds will be issued to the original payment method within 5–10 business days.
Please note:
- Original shipping charges are non-refundable.
- Processing times may vary depending on your financial institution.
Exchanges
We currently offer exchanges for:
- Incorrect sizes received due to fulfillment errors
- Damaged or defective products
If you ordered the wrong size, please contact us and we will do our best to assist you.
Order Cancellations
Orders may be canceled within 12 hours of purchase.
After production has begun, orders cannot be canceled or modified.
Contact Us
Questions regarding returns, refunds, or exchanges?
MADE Supply Co.
📧 support@madesupplyco.com
🌐 madesupplyco.com